Read these conditions carefully

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website, “www.naturalcastello.com”, which is owned by Tártaros Gonzalo Castello, SL.

Tártaros Gonzalo Castello, SL (hereafter Natural Castelló) is a Spanish limited company with company address of Concepción Arenal, 32, 28008 Novelda (Spain). It is registered in the Mercantile Register with Tax Code No. B-03528916.

These Conditions set out the rights and obligations of all users of Natural Castelló in relation to the products and services offered through the website “www.naturalcastello.com” (hereafter The Shop).

1. Obligations of Users.

1.1 The Users must use The Shop to acquire the products and to use all the services of The Shop properly, in accordance with the law, morality, public order and the provisions of these General Conditions. They must not use it in any way that might prevent, harm or cause damage to the normal operation and use of The Shop by other users and that might cause injury or harm to the property and rights of Natural Castelló, its suppliers, users or any third party in general.

2. Products and Services.

2.1 Natural Castelló reserves the right to decide at any time which products are offered to users through The Shop. In particular, Natural Castelló may at any time add new products to those offered or included in The Shop, meaning that unless otherwise stated, such new products will be governed by the provisions of these General Conditions. Natural Castelló also reserves the right to stop offering or granting access and use of any of the product classes offered in The Shop at any time and without any prior notice.

2.2 The products included in The Shop will correspond in the most accurate way possible that the web visualisation technology allows to the products that are actually offered. The characteristics of the Products and their prices will appear in The Shop. The prices indicated in The Shop are in Euro and include VAT, except when otherwise stated.

3. Procedure and Method of Payment for Products.

3.1 Natural Castelló will send an email to the user confirming the purchase no later than twenty-four (24) hours after the purchase. This email will assign a reference code to the purchase and will list the product characteristics, price, shipping costs and information about the various ways of making payments to Natural Castelló.

3.2 The User who acquires a product through The Shop must make the payment using the payment systems specifically described in The Shop.

3.3 Natural Castelló will file electronic documents formalising the contract, sending a copy to the User when a purchase is made. The contract will be in the Spanish or English language.

3.4 The order confirmation sent by Natural Castelló is not valid as an invoice; it is only a proof of purchase. Natural Castelló will send, through an e-mail, the corresponding invoice when the products ordered are shipped from our facilities.

4. Returns Policy.

4.1 Returns, in exercising the right to cancel the purchase
All products purchased on “www.naturalcastello.com” can be returned and refunded, provided that you communicate your intention to return the product(s) within 15 working days, counting from the delivery date, and that you comply with the other conditions set out in this section, provided that the product is in the same condition as when it was sent and in its original sealed packaging.

Natural Castelló will only accept returns that comply with the following requirements:

  1. The product must be in the same state in which it was delivered and must be in the original packaging and labelling.
  2. The return shipment must be made using the same protective cardboard box in which it was received to protect the product. If it is not possible to use the protective box in which it was delivered, the CUSTOMER must return it in a protective box in order to ensure that the product reaches the Natural Castelló warehouse with maximum possible guarantees.
  3. A copy of the delivery note must be included within the packaging, where the products are being returned are marked and give the reason for the return.

After examining the article, we will contact you if you are entitled to a refund of the amounts paid for the purchased article(s). In the case of the right to cancel the purchase, the customer will only be required to pay for delivery and return transport costs. The refund will be paid as quickly as possible, and always within 5 working days from the date on which you notify us of your intention to cancel the order. The refund will be paid to the same credit card you used to pay for the purchase, this information must be sent by the customer by email. You will bear the cost and risk of returning products to us, as previously indicated.
We will not exchange or make refunds for products that are not in the same condition as they were when received, that have been used or are customised articles. This provision does not affect the consumer’s statutory rights.

4.2.-  Returns of Defective Products

In the case of defective products, Natural Castelló will proceed as applicable, to repair, replace, reduce the price or terminate the contract, all free of charge for the consumer and user. Natural Castelló will be responsible for lack of conformity that appears in the period of 15 days after delivery. The consumer and user must inform the seller of the lack of conformity within 15 days after receiving the order.

If you consider that the product does not match the specifications in the Contract, you should contact us immediately using our contact form on naturalcastello@tartaric.com, providing details of the product, the order, the damage found, together with photographs showing the defects in the product.

When Natural Castelló receives the notification, we will get in touch with you to confirm your report and let you know how to proceed, giving you the name of the courier and what to do. As a general rule, these are the steps to follow: you should return the product to the address indicated on the invoice you received by email, and provide the following information:

  1. Personal details
  2. Your email address
  3. Order number
  4. Reason for return
  5. Date of receiving the order
  6. Date of return

Please return the article using the original packaging, including the instructions, documentation and packaging received with it. When we receive the returned goods, we will examine the returned product and contact you by email in a reasonable time period to tell you if we will make a refund or replace the article (as appropriate). Refund or replacement of the article will be completed as quickly as possible, and always within 30 days following the date on which we send you an email confirming a refund or replacement of a defective article.

If we cannot replace the product(s), the amounts paid for the returned product(s), provided that there is really a defect, will be fully returned, including the delivery charges and the costs you have incurred for returning the article to us.
Partial returns and cancellations will be eligible for a partial refund of the amount paid for the full order. Transport costs, full refunds and gift packaging will not be refunded for a partial return. The refund will be made to the same credit card used to pay for the purchase or by bank transfer for orders paid by cash on delivery. If you have any questions, you can contact us on our email address naturalcastello@tartaric.com  or by calling 965 60 24 89. Rights recognised by current legislation are safeguarded.

5. Customer Service Department.

5.1 Para cualquier incidencia, reclamación o ejercicio de sus derechos, el Usuario podrá enviar un correo electrónico a la dirección a naturalcastello@tartaric.com o llamar al 965 60 24 89.

6. Intellectual and Industrial Property.

6.1 The User acknowledges that all the elements of The Shop and each of the Products, the information and materials contained in them, the trademarks, structure, selection, order and presentation of their contents and the computer programs used in relation to them are protected by intellectual and industrial property rights of Natural Castelló or third parties and that the General Conditions do not attribute any right other than these intellectual and industrial property rights.

6.2 Unless authorised by Natural Castelló or, where applicable, by third parties entitled to the corresponding rights, or unless legally permitted, Users must not reproduce, transform, modify, disassemble, perform any reverse engineering, distribute, rent, lend make available or allow access to the public through any public means of communication to the any of the elements referred to in the previous paragraph. Users must use the materials, elements and information to which they access through the use of The Shop only for their own needs, and must not perform any direct or indirect commercial exploitation of the materials, elements and information obtained through it.

6.3 Users must not circumvent or manipulate any of the technical devices established by Natural Castelló or by third parties in The Shop.

7. Passwords.

7.1 Natural Castelló will make available the use of personal passwords to users who register on the website. These passwords will serve to access the services provided by the Website. The User must keep the passwords for which they are exclusively responsible in the strictest and absolute confidentiality, becoming responsible for any damages or consequences of any kind resulting from the release or disclosure of their secrecy. For reasons of security, the password for electronic access to the services linked to the Web Site may be changed at any time by the user. The User undertakes to notify Natural Castelló immediately of any unauthorised use of their password, as well as any access by unauthorised third parties to it.

8. Cookies.

8.1 Natural Castelló uses cookies in order to improve its services, facilitate browsing, maintaining security, verifying the identity of Users, facilitating access to personal preferences and continuing their use of The Shop. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder preconfigured by the computer operating systems of Users.

8.2 If Users do not wish cookies to be installed on their hard disk, they must configure their Internet browser not to receive them. Similarly, Users can freely delete the cookies already installed. If Users decide to deactivate the cookies, the quality and speed of the service may be reduced and they might even lose access to some of the services offered in The Shop.

9. Comments and suggestions.

Your comments and suggestions are welcome. Please send us any comments and suggestions via our email naturalcastello@tartaric.com.

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